This policy is issued by FltReady (ABN 35 259 317 033) ("FltReady", "we", "us", "our"), which operates the FltReady app and website. It explains what information we collect when you use the FltReady app and website, how we use it, who processes it on our behalf, where it is stored, how long we keep it and the choices you have.
Account: your username, email address, the airline you fly for (you choose it when you sign up and can change it in your account) and a salted hash of your password (we never store your password itself). If you use Sign in with Apple we receive Apple's anonymous identifier for you and the email Apple shares (which may be a private relay address).
Documents you upload: the PDF files, the text and page images we extract from them, and the search index built from that text. Documents are visible only to your account.
Questions and answers: the questions you ask, the answers generated, your search history and the notes you save.
Voice dictation: if you tap the microphone to dictate, the recording is used only to turn your words into text and is not stored. The text is handled like anything you type.
Photos: if you attach a photo to a question, it is used only to answer that question. A copy, re-saved without its location or camera details, is sent with your question to our AI provider (Anthropic) and kept in your account for up to 24 hours so the answer can be retried, then deleted. The answer is kept in your history like any other.
Study activity: quiz questions generated from your documents, your answers, confidence ratings and review schedule.
Feedback: thumbs-up/down ratings and any comment you add, together with the question, answer and source references they relate to.
Billing: your plan, usage counters and subscription status. Payments are made in the FltReady iPhone app and handled by Apple; we never receive your card details.
Device and technical data: a push-notification token if you enable notifications, and server logs (IP address, time, request type) used for security and troubleshooting.
Your questions and answers stay private to your account and are never shown to other pilots unless you share a note yourself. We use aggregated, de-identified statistics, such as which manual sections pilots ask about or find hardest, to help every pilot study, for example by suggesting topics other pilots find difficult. These never identify you.
Your level and where you stand (for example “Top 10%”) are worked out from your own answers and compared with other pilots' points as numbers only, without names.
We do not sell your personal information.
When you ask a question, relevant excerpts of your uploaded documents and your question (with any photo you attach) are sent to our AI provider (Anthropic) to generate the answer. To build and search the index of your documents, document text and your questions are sent to OpenAI to create embeddings (numerical representations of the text). If you dictate, your recording is sent to OpenAI to be transcribed, and the transcript may be checked by Anthropic to correct mis-heard aviation terms; FltReady does not keep the recording. Our AI providers' commercial API terms state that they do not use this data to train their models.
Before you first use the FltReady iPhone app, it shows you what is sent to these AI providers and asks you to agree.
AI answers can be wrong. FltReady is a study and reference aid. Always check the cited section of the controlling document before relying on an answer operationally.
You are responsible for making sure you are allowed to upload a document. Many airlines and operators do not permit company manuals or data to be sent to AI tools that they have not approved. Check your operator's policy before uploading company material.
| Provider | Purpose | Location |
|---|---|---|
| Hetzner Online | Hosting and storage of all FltReady data | Germany (EU) |
| Anthropic | Generating answers and quizzes; correcting dictated text | United States |
| OpenAI | Creating search embeddings of document text and questions; transcribing voice dictation | United States |
| Cloudflare | Domain name service, forwarding of email sent to our fltready.com addresses, bot protection on web forms (Turnstile) and encrypted off-site backups (R2) | Global network |
| Resend | Sending service emails | United States |
| Google (Gmail) | Backup delivery of service emails if our main email provider is unavailable | United States |
| Apple | In-app purchases, Sign in with Apple | United States |
| RevenueCat | Subscription status for in-app purchases | United States |
| Expo | Delivering push notifications | United States |
Each provider receives only what it needs for its purpose.
Your account data, documents and history are stored in Germany; encrypted backups are also kept in Cloudflare R2. Answer generation and embeddings are processed in the United States by the providers above, so your information is disclosed overseas when you use those features. If you are in Australia, this is a cross-border disclosure under Australian Privacy Principle 8.
| Information | Kept |
|---|---|
| Account, documents, notes, history, quizzes | Until you delete your account (or ask us to) |
| Feedback records | Up to 24 months, or until you delete your account |
| Server logs | 30 days |
| Encrypted backups | Rolling: daily backups for 7 days on our server and 14 days off-site; weekly backups of uploaded files for up to 14 days |
| Billing records | As required for tax and accounting law |
| Photos attached to questions | Up to 24 hours, then deleted (not included in backups) |
| Sign-ups never verified and never used | Removed automatically after 7 days |
You can delete your account in the app (My FltReady › Delete account). This removes your documents, search index, notes, history, quizzes, feedback and study activity. Copies in encrypted backups expire within the backup periods above. Billing and payment records we are legally required to keep are retained for that period.
We never share information that identifies you — your name, email, questions, answers, notes or results — with your employer or any airline.
From 9 November 2026, we may share or sell aggregated, de-identified insights with airlines and other aviation organisations, for example which manual topics pilots ask about most or find hardest. These are statistics about groups of pilots, produced only from groups large enough that no individual can be identified, and they never include information about you personally.
You can ask to access, correct, export or delete your information by emailing info@fltready.com. If you are unhappy with our response you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, in the EU, your local data protection authority.
FltReady is not directed at children under 13 and we do not knowingly collect their information.
We will post any change here with a new "last updated" date and tell you in the app or by email before significant changes take effect.
© 2026 FltReady · fltready.com